Effective Date: December 17th, 2024

Thank you for shopping with PickleBali. We value your satisfaction and have outlined our policy below to ensure a smooth return and refund process.

⚠️ FINAL SALE POLICY

No Returns or Exchanges:
Items marked as "Final Sale" (clearance, pre-owned, or discounted) are ineligible for returns, exchanges, or refunds.
Exceptions apply only for defective, damaged, or incorrectly shipped items.

No Price Adjustments:
Final Sale items cannot have price adjustments, price matches, or modifications after purchase.

📦 RETURNS & EXCHANGES

General Conditions:
To initiate a return or exchange, please contact our Customer Service for authorization. You’ll receive a Return Merchandise Authorization (RMA) number.

✅ Return Eligibility Criteria:

• Items must be new, unused, and include original packaging.
• You have 30 calendar days from the purchase date to request a return or exchange.
• Proof of purchase (receipt) is required.

📋 Specific Item Guidelines:

• Paddles: Must have the original seal intact over the grip handle.
• Apparel: Must have original tags attached. No returns for worn, washed, or used apparel.
• Pickleball Balls: Non-returnable if opened, unless defective.
• Rubbers, Nets, and Edge Tapes: Cannot be returned if opened, unless defective.
• Clearance and Pre-Owned Items: Final sale – non-returnable.

⚠️ Exclusions:
The following items cannot be returned unless defective:

• 🧦 Socks
• 🏓 Rubbers
• 🧴 Glues
• 🧽 Erasers

📦 Shipping Costs & Responsibilities:
- Return shipping is the customer’s responsibility.
- Shipping costs are non-refundable unless the return is due to a defect or error.
- Returns sent via Collect on Delivery (COD) will not be accepted.
- Please package items securely to avoid damage in transit.

💰 REFUNDS

Upon inspection of your returned items:

• Refunds will be processed within 7 business days to the original payment method.
• Shipping costs remain non-refundable unless due to defects or errors by PickleBali.

💡 IMPORTANT NOTES

Items Purchased Through Retailers:
If you bought from an authorized retailer, contact them directly for returns or exchanges.

Defective or Damaged Items:
Please contact Customer Service immediately for replacements or refunds.

Demo & Modified Equipment:

• Demo Items: Non-returnable.
• Modified Equipment: Altered or customized items are ineligible for returns or refunds.

📞 CONTACT US

For assistance, please reach out to our Customer Service team:

• Email: support@picklebali.com
• Phone: +62 812-3790-4741