Privacy Policy

Privacy Policy

Effective Date: October 1, 2025

This Privacy Policy applies to all services operated by PickleBali (“we”, “us”, or “our”), including:

  • Our website at https://picklebali.com

  • Our ecommerce store

  • The PickleBali Clubs mobile application (“App”)

By accessing or using any of these services, you agree to the practices described in this Policy.

1. Information We Collect

1.1 Information You Provide

We collect personal information when you:

  • Create an account, make a booking, or register:
    • Name
    • Email address
    • Phone number
    • Password

  • Make purchases through our ecommerce store:
    • Billing address
    • Shipping and delivery details

  • Book courts, events, or coaching through the App:
    • Reservation details
    • Session history and preferences

  • Contact customer support:
    • Communication content

1.2 Information Collected Automatically

When you use our Website or App, we may automatically collect:

  • IP address and browser type

  • Device model and operating system

  • Usage statistics and crash diagnostics (through Firebase Analytics and Crash Reporting)

  • Push notification identifiers (if notifications are enabled)

1.3 Payment Information

  • Payments in the PickleBali Clubs App are processed via Xendit and Midtrans.

  • Payments in the ecommerce store are processed via Stripe.

  • We do not store full credit card numbers. Only transaction references may be recorded for verification or fraud prevention.

2. How We Use Your Information

We use your information to:

  • Provide court bookings, events, and coaching services

  • Process and deliver product orders

  • Send payment receipts and confirmations

  • Communicate schedule changes or reminders

  • Send optional marketing communications (only if you consented)

  • Improve functionality and security through analytics

We do not sell or rent your personal information to third parties.

3. Push Notifications (App Only)

If you enable notifications in the App, we may send:

  • Booking confirmations or reminders

  • Coaching or event updates

  • Club announcements or promotions

You may disable notifications at any time in your device settings.

4. Cookies (Website Only)

We use cookies to:

  • Maintain login sessions

  • Store shopping cart data

  • Prevent spam and abuse

You may disable cookies in your browser, but certain features may not work correctly.

5. Data Retention

  • User account data is retained for as long as your account remains active.

  • Transaction data may be stored as required by law or accounting regulations.

  • Comments or media uploaded to the Website may be retained indefinitely unless deleted by the user.

6. Your Rights

You may request at any time to:

  • Access the personal data we hold about you

  • Correct inaccurate information

  • Delete your account and associated booking history

To request this, email support@picklebali.com.

Once verified, we will delete your data unless retention is required for legal or financial purposes.

7. Third-Party Services

We share limited information with trusted providers solely to operate our services:

  • Xendit and Midtrans for payment processing in the App

  • Stripe for payment processing in the ecommerce store

  • Firebase Analytics and Crash Reporting for App monitoring and performance tracking

  • Shopify or WooCommerce (if applicable) for ecommerce management

These services operate under their own privacy policies and comply with applicable data protection standards.

8. Security

We implement encryption, access controls, and other security measures to protect your data. However, no method of transmission or storage is fully secure. You use our services at your own risk.

9. Contact Us

For privacy-related questions or data requests:

PickleBali
Email: support@picklebali.com
Phone: +62 812-3790-4741

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